Shipping and Returns

Information for the consumer in accordance with Legislative Decree of 6 September 2005, n. 206 (in Official Journal, 8 October 2005, n. 235) - Implementation of Directive 200/31/CE on the protection of consumers in respect of distance contracts. Consumer Code, in accordance with Article n. 7 of the Law of 29 July 2003, n. 229. For further reading on the Consumer Code, click here.

The supplier of the services or products is Mario Ruocco, with legal headquarters at Via Longano n. 33/A - 80073 Capri (NA) - Italia.

According to article 64 and following of Legislative Decree 206 of 2005, the customer has the possibility to withdraw from the contract/order stipulated on the Internet without incurring any penalty and without giving any explanation, in compliance with the conditions that follow.

The right of withdrawal does not apply:

  • when the essential conditions of integrity of the good (box and/or its content) are lacking;
  • when the good and possible consumption materials have been used, even if only partially;
  • when the external box and/or the original inner packaging are missing;
  • when the integral elements of the product (accessories, cables, manuals, parts, etc) are missing;
  • when the product is damaged for causes other than its transport.

In the cases mentioned above, Capri Kronos di Mario Ruocco will return the purchased good to the sender.
Customers who purchase with a VAT number may not exercise the right of withdrawal (by law).

In order to exercise the right of withdrawal, the customer will have to send a registered letter with return receipt requested to the address indicated below within 14 (fourteen) working days from the receipt of the products ordered. The Communication can also be sent, within the same term, by telegram, telex or fax, as long as it is confirmed by registered letter with return receipt requested within the following 48 hours.

The Communication will have to contain:

  1. the wish to avail oneself of the benefits granted by Legislative Decree n. 206 of 6 September 2005;
  2. the indication of the product or products for which one avails oneself of the right of withdrawal;
  3. the data of one's checking account (in order for any amount paid to be credited back to one's account).

In order to obtain a refund for the amount paid, customers will have to send back the purchased products to the following address at their own expense:

Capri Kronos di Ruocco Mario

Via Longano n. 33/A - 80073 Capri (NA) - Italia

The items to be returned will have to be sent back within fourteen working days from the date of receipt of the goods through any carrier, forwarder or shipping company of the customer's choice.

Method of refund of amount paid: Capri Kronos di Mario Ruocco refund the amount paid by bank transfer (or other method of payment) in the least possible amount of time and in any case within 14 days from receipt of the written Communication.
The refund refers to the price of the product or products returned. Will not be refunded the shipping or other services or any additional options selected at the time of purchase, such as gift packaging.

It is expressly understood that the expenses incurred to return the product to Capri Kronos di Mario Ruocco will have to be paid by the customer.

The customer is liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Warning: Fees, taxes, import charges or customs duties are not included in the item price or shipping costs. These charges are the buyer responsibility. Before you bid or make a purchase, please contact the Customs of your country to know what are the additional costs. Capri Kronos di Ruocco Mario has no control over these charges, which may vary significantly from country to country.